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| Shipping & Returns |
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FAST PROCESSING TIME
We usually process your order on the same day or the next day.
WELL-TESTED
All electronic parts are checked before shipping
GOOD FIT PACKAGING
We use good fit packaging with well protection to avoid damage during transportation with relatively low shipping cost.
FAST, SAFE AND ECONOMY SHIPPING
EMS SpeedPost: Very Fast, Medium Price and Very Safe, around 3-15 business days.
The EMS SpeedPost is the local courier shipment solution provided by the Hongkong Post. The delivery will usually take place through your local post office as well. EMS Speedpost shipments are very safe and usually take only around 3 to 5 days to reach your destination.
Registered AirMail: Low price and Safe, around 10-45 business days.
The Airmail shipments are carried out through the Hongkong Post to your local post office. It usually takes around 10 to 45 days (depends on what is your country) for Airmail shipments to arrive to your destination. Shipment may takes up to 90 day due to delay in custom clearances, we will not responsible for the delay in this case. Proof of shipment can be provided if buyer need.
Note: All shipping lead times are for reference purposes only. In exceptional cases, longer lead times may apply and shipments may be delayed by your local customs office. RCHelicopterShop.com does not offer any guarantee on the shipping lead times listed. Although the RCHELICOPTERSHOP team always proactively assists you to resolve the shipping problems, it is also your responsibility to contact your local postoffice or customs to retrieve the parcel. Stamp Duties, import taxes and any other extra charge will be paid by the recipient. The shipping cost is non-refundable once the item(s) has been sent out.
Delivery Time Notice
Due to security problem, some local customs may take longer to have the package checked. In the past experience, some packages may have a delivery time shorter than expected, for example, we ship by EMS Speedpost on 20/6 morning, the customer will receive it on 22/6 afternoon. But in some case, for example, we ship the package by EMS Speedpost on 20/6, it arrived the United States on 21/6, but it pended in the customs and took many days to release the package. This is something we do not want to see but it may happen. About 90% of our customers can receive their package ontime, about 10% of the packages may delay a while. If your package appears to have a problem, please kindly let us know.
Tracking Record
Our distribution centre is located in Hong Kong, in here they got one of best logistics in the world. We found that Hong Kong Post will update the tracking status more often than other country, so there maybe a situation that your local postal service website do not have the record, while the Hong Kong Post website has.
Return Policy:
RCHelicopterShop.com take full responsibility and confidence for the quality of our products. And we just want to make the return procedures simple for the convenience of our customers. If it is proved to be factory defect or damage via postal, please contact us within 3 days after the item(s) arrived and we will take the appropriate actions to tackle the problem. The product must be in new and unused condition and in its original package, we, RCHelicoptershop.com does not pay for the return shipping of merchandise. If the item you wish to return is defective, it may be returned to us as long as it is in new and unused condition. Used, defective merchandise should be returned directly to the manufacturer for warranty repair or replacement. If a shipment arrives at your door with apparent shipping damage, please refuse the delivery. If you have already accepted delivery and then find shipping damage, please contact us immediately and we will discuss the case with you. Save all packaging material and paperwork; do not throw anything away! If you attempt to return the merchandise yourself, you will jeopardize your chances of making a claim. Please do inspect your purchase as soon as you receive it.
Product Warranty:
For product quality claiment, please contact the related product manufacturer. RCHelicoptershop.com is not responsible for factory defects because we are not a product manufacturer and we do not produce the parts we carry (similar to a standard walk-in store).
The above terms subject to our final decision. Thank you for being part of the RCHELICOPTERSHOP.COM community.
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